PRIVACY POLICY & NOTICE OF PRIVACY PRACTICES
SAVED Health Inc.
Effective Date: 01/01/2021
Your Privacy Matters
SAVED Health Inc. is committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act and applicable federal and North Carolina laws, including 42 CFR Part 2, which provides additional protections for substance use disorder (SUD) records.
Information We Collect
We may collect:
Personal Information (name, DOB, contact info)
Protected Health Information (PHI)
Substance Use Disorder treatment records (if applicable)
Insurance and billing information
Website usage data (cookies, IP address, browser)
How We Use Your Information
We use your information for:
Treatment and care coordination
Billing and insurance processing
Healthcare operations
Patient communication
Legal and regulatory compliance
Special Protection for Substance Use Records (42 CFR Part 2)
If you receive substance use disorder services:
Your records are protected under federal law (42 CFR Part 2)
We will not disclose this information without your written consent, except in limited circumstances:
Medical emergencies
Court orders
Qualified audits/evaluations
Redisclosure is prohibited without your explicit authorization.
How We Share Your Information
Treatment, Payment, and Operations
We share information as necessary to provide care and operate our practice.
Business Associates
We work with secure, HIPAA-compliant vendors, including:
EHR & patient portal: Tebra
Secure email communications: Paubox
Patient Portal & Electronic Systems
We utilize a secure patient portal through Tebra for:
Messaging
Forms and intake
Billing and statements
Medical record access
While secure, no electronic system is completely risk-free.
Electronic Communication & Messaging
We may contact you via:
Phone
Text message
Email (including secure email via Paubox)
Patient portal
By providing your contact information, you consent to these communications.
General Risks of Electronic Communication
Unauthorized access
Transmission errors or delays
Misdelivery
You may request alternative communication methods at any time.
VA (Veterans Affairs) Communication Disclaimer
If you are receiving services authorized through the U.S. Department of Veterans Affairs or VA Community Care:
Certain communications may not be permitted via standard email or text messaging
Sensitive information may be required to be communicated through secure or VA-approved channels only
We may limit electronic communication to comply with VA privacy and security requirements
Appointment coordination and authorizations may involve communication with VA representatives
Medicaid Communication Disclaimer
If you are covered under Medicaid:
Communication may be limited to methods compliant with state and federal Medicaid regulations
Certain services, authorizations, or eligibility issues may require direct communication with the Medicaid plan
Standard text or email communication may not be appropriate for all clinical or billing matters
You are responsible for responding to requests for information needed to maintain coverage and authorization
Telehealth Services Disclaimer
SAVED Health may provide telehealth services.
By participating, you acknowledge:
Telehealth uses electronic communication technologies
There are inherent risks, including technical issues and security limitations
Not all services are appropriate for telehealth
You may withdraw consent at any time
Your Rights
You have the right to:
Access your records
Request amendments
Request restrictions
Request confidential communication
Receive an accounting of disclosures
File a complaint without retaliation
Cookies & Website Tracking
We may use cookies and analytics tools to improve website performance and user experience.
Data Security
We implement administrative, technical, and physical safeguards. However, no system can guarantee complete security.
Changes to This Policy
We may update this policy at any time. Updates will be posted with a revised effective date.
Contact Us
SAVED Health Inc.
Address: 3755 Admiral Drive, Suite 105-A, High Point, NC 27265 Phone: 336-673-5097 Fax: 336-203-3644 Email: Info@savedhealth.org Website: savedhealth.org
Complaints
You may file a complaint with SAVED Health or the U.S. Department of Health and Human Services Office for Civil Rights.
TERMS & CONDITIONS
SAVED Health Inc. Website
Acceptance of Terms
By using this website, you agree to these Terms & Conditions.
Medical Disclaimer
This website does not provide medical advice and does not replace consultation with a licensed provider.
No Provider-Patient Relationship
Use of this website does not establish a provider-patient relationship.
Telehealth Services
By participating in telehealth:
You consent to electronic care delivery
You understand risks including privacy limitations and technical failures
Electronic Communication Consent
By using this site, you consent to communication via:
Email (including secure email via Paubox)
Patient portal (via Tebra)
Phone and text
You accept the associated risks.
VA & Medicaid Communication Limitations
Patients utilizing VA Community Care or Medicaid benefits may have additional restrictions on communication methods
SAVED Health reserves the right to limit or redirect communication to comply with payer-specific requirements
Certain matters may require direct coordination with the payer and cannot be handled solely through website or electronic communication
User Responsibilities
You agree to:
Provide accurate information
Not misuse the website
Not attempt unauthorized access
Privacy
Your use of this website is also governed by our Privacy Policy.
Limitation of Liability
SAVED Health is not liable for:
Website downtime
Technical failures
Unauthorized access beyond reasonable safeguards
Changes to Terms
We may update these Terms at any time.
Contact Information
SAVED Health Inc.
Address: 3755 Admiral Drive, Suite 105-A, High Point, NC 27265 Phone: 336-673-5097 Fax: 336-203-3644 Email: Info@savedhealth.org Website: savedhealth.org
